Terms & Conditions

Last updated: 19 September 2026

Please read these Terms & Conditions carefully before using keviq.uk or placing an order with Keviq. 
These Terms apply when you use keviq.uk and when you purchase goods from Keviq. By placing an order, you agree that these Terms form part of the contract between you and Clickz Ltd trading as Keviq.

Keviq is the trading name used by Clickz Ltd, a company registered in England and Wales, for its online retail activity. Company number: 16454451.

By placing an order on keviq.uk, you confirm that:

• You are at least 18 years of age
• The delivery address is within a destination offered at checkout
• The information you provide is accurate and complete
• You are authorised to use the payment method provided

All orders are subject to acceptance and availability.

Prices are shown in British pounds sterling (£) on the Keviq store. The full agreed price is due at checkout. Keviq uses Stripe for payment processing and does not offer cash on delivery or interest-bearing buy-now-pay-later finance.

The checkout accepts credit and debit cards. Depending on device, browser and account eligibility, it may also display Apple Pay on compatible Safari and Apple devices, Google Pay, Amazon Pay and Link by Stripe. Only a payment method actually displayed at checkout is available for that transaction.

Clickz Ltd is not currently VAT registered and does not display a VAT number. Any unavoidable destination tax, duty or other charge must be disclosed before payment where applicable.

Keviq offers free shipping to destinations available at checkout, with no minimum order value.

Orders placed before 5:00 PM China Standard Time (UTC+8), Monday to Friday, begin their handling period that business day. Orders placed after the cut-off or on weekends begin processing on the next fulfilment business day.

Handling time is 1–3 business days, Monday to Friday. Carrier transit is 5–7 business days and may operate Monday to Saturday. The total expected delivery time is 6–10 business days.

FedEx is generally used for products without a built-in battery. UPS is generally used for products with a built-in battery or products over 4 kg, subject to product and route eligibility.

Clickz Ltd trading as Keviq remains responsible to the customer for the stated delivery commitment and conformity to description.

Eligible returns may be requested within 14 days of delivery. Keviq accepts eligible opened and lightly used items where they have only been reasonably inspected.

Keviq does not operate an exchange programme. For approved change-of-mind returns, the customer is responsible for arranging and paying return shipping. No restocking fee applies.

Approved refunds are returned to the original payment method. For returned goods, Keviq normally initiates the refund within 3–5 business days after the authorised return is received and approved.

Full details are set out in the Returns & Refunds Policy.

Product descriptions, images, variants and specifications must represent the product offered. Screen and lighting conditions may cause non-material colour differences, but Keviq does not permit a material substitution without the customer’s explicit consent.

Products must be legally sourced and must meet applicable safety, electrical, battery, radio, security and labelling requirements before sale.

Products must be standardised and reproducible, precisely described and supplied within the stated delivery period. If the exact agreed product cannot be supplied, Keviq will provide the applicable refund. A materially different product will not be substituted without a separate new agreement with the customer.

All content on keviq.uk including text, images, logos, and design is the property of Keviq and protected by UK copyright law. You may not reproduce, distribute, or use any content without our express written permission.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud, or liability relating to statutory consumer rights.

Nothing in these Terms affects your rights under applicable consumer law.

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this section affects any mandatory rights a consumer may have under the laws applicable to them or their right to bring proceedings in a court available to them under applicable consumer law.

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of keviq.uk after changes constitutes acceptance of the revised terms.

Questions about these Terms & Conditions can be sent to keviquk@keviq.uk. Phone: +1 602 894 1330. Support hours are Saturday–Thursday, 10:00–21:00 UK local time; closed Friday.