Shipping Policy
Last updated: 19 September 2026 — Clickz Ltd trading as Keviq
Free Worldwide Shipping
Keviq offers free worldwide shipping on eligible orders with no minimum order value. The product page and checkout identify whether the order can be delivered to the selected destination.
Order Processing and Delivery Times
The current delivery commitment is:
| Order handling | 1–3 business days |
| Carrier transit | 5–7 business days |
| Total expected delivery | 6–10 business days from the order date |
Keviq offers free shipping with no minimum order value to destinations available at checkout.
Order processing cut-off: Orders placed before 5:00 PM China Standard Time (UTC+8), Monday to Friday, begin their handling period that business day. Orders placed after the cut-off, or on weekends, begin processing on the next fulfilment business day.
Handling time: 1–3 business days. Orders are processed for fulfilment Monday to Friday, excluding applicable public holidays.
Transit time: 5–7 business days after dispatch. Carrier transit may take place Monday to Saturday, subject to the carrier and destination.
Estimated total delivery time: 6–10 business days from the order date, based on the order cut-off time, handling period and carrier transit schedule.
A dispatch email with tracking information is sent when the order is handed to the carrier.
Fulfilment business days are Monday to Friday. Carrier transit days may include Saturday. Sundays and applicable public holidays are not counted unless the carrier specifically operates on those days.
Courier Tiers and Destinations
| Tier | When it applies | Timing |
|---|---|---|
| FedEx | Products without a built-in battery | 1–3 handling + 5–7 transit = 6–10 business days |
| UPS | Products with a built-in battery, or products over 4 kg | 1–3 handling + 5–7 transit = 6–10 business days |
Available destinations depend on the product, carrier route and applicable restrictions. Delivery availability is confirmed at checkout.
Order Tracking
Tracking is provided for both courier tiers. After dispatch, Keviq emails the tracking reference and carrier information. Customers can also use the Track My Order page.
Late or Missing Orders
Late delivery: If your order has not arrived within the stated 6–10 business-day delivery window, contact keviquk@keviq.uk with your order number. Keviq will investigate the shipment and remain responsible for resolving the delivery issue.
Non-delivery: If an order is confirmed lost or cannot be delivered, Keviq will provide a full refund to the original payment method. You will not be required to resolve the matter directly with the carrier or supplier.
Taxes, Duties and Other Charges
The destination, any unavoidable tax, duty or other charge, and any product restriction must be disclosed before payment where applicable. Keviq remains responsible for the sale and does not transfer its customer obligations to the supplier or carrier.
Contact Us
Shipping questions: keviquk@keviq.uk
Phone: +1 602 894 1330
Legal operator: Clickz Ltd trading as Keviq
Company number: 16454451
Seller responsibility: Keviq remains responsible for the sale, the stated delivery commitment, refunds, and eligible returns.