Returns & Refunds
14-day returns • Opened and lightly used items accepted • No exchanges • Refunds to the original payment method
Keviq wants customers to be able to inspect their purchase properly. If you change your mind or something is wrong with your order, please contact us at keviquk@keviq.uk.
Clickz Ltd trading as Keviq remains responsible for goods that are damaged, incorrect, materially different from their description, delayed or not delivered. Responsibility is not transferred to a supplier or carrier.
14-Day Return and Cancellation Period
You may tell us that you wish to cancel or return an eligible order within 14 days after the date of delivery.
After notifying us within that 14-day period, please return the item within 14 days of your cancellation request if a physical return is required.
For eligible change-of-mind returns, we voluntarily accept products that have been opened, removed from their packaging or lightly used for reasonable inspection. Opening the parcel or trying the product does not by itself prevent a refund.
This policy does not cover deliberate misuse, accidental damage caused after delivery, unauthorised modification, or damage caused by improper installation or use.
Refunds, Not Exchanges
Keviq does not operate an exchange programme.
If you would like a different model, colour, size or product, please return the eligible item for a refund and place a new order separately.
Where a product is faulty, damaged, incorrect or materially different from its description, Keviq will provide the appropriate refund or other remedy required by applicable consumer law. We will not silently substitute a materially different product.
How We Handle Each Situation
The table below shows how we handle each situation:
| Situation | Resolution | Return Required? |
|---|---|---|
| Item not as described | Full refund | Keviq covers required return cost |
| Damaged on arrival | Full refund | Keviq covers required return cost |
| Wrong item received | Full refund | Keviq covers required return cost |
| Never arrived | Full refund or re-ship | Not applicable |
Change of mind within 14 days Parcel opened / item lightly used | Full refund Full refund | Customer arranges and pays Customer arranges and pays |
How to Request a Refund or Return
- Email keviquk@keviq.uk within 14 days of delivery and include your order number.
- Briefly explain whether you are cancelling because you changed your mind or because there is a problem with the product.
- For damaged, incorrect or materially different items, we may ask for clear photographs so we can resolve the issue quickly.
- Do not send an item back until Keviq has authorised the return and provided return instructions.
- Where a return is required, send the authorised return within 14 days after notifying us of your cancellation.
Authorised return address:
Djamel Eddine Boukhorata 828487
York House, Green Lane West
Preston, Lancashire
PR3 1NJ
United Kingdom
Refund Method and Timing
Approved refunds are returned to the original payment method.
For returned goods, we will normally initiate the refund within 3–5 business days after the authorised return is received and approved. In all cases, refunds will be processed within the time required by applicable consumer law.
Your bank or payment provider may require additional time before the funds appear in your account.
Need Help?
Contact keviquk@keviq.uk or call +1 602 894 1330. Do not send a return until Keviq has authorised it and supplied instructions.
Authorised return address:
Djamel Eddine Boukhorata 828487
York House, Green Lane West
Preston, Lancashire
PR3 1NJ
United Kingdom
Return Shipping and Labels
For approved change-of-mind returns, customers are responsible for arranging the return shipment and paying the return shipping cost.
If an item is faulty, damaged on arrival, incorrect or materially different from its description, Keviq will provide the appropriate remedy required by applicable consumer law. Where Keviq requires such an item to be returned, Keviq will cover return costs that are legally the seller’s responsibility.
Please do not send any item back until Keviq has authorised the return and provided return instructions.
Refund Amount
Eligible returns under this policy receive a full refund of the product price.
Keviq voluntarily accepts opened or lightly used items within this 14-day policy and does not reduce the refund solely because the packaging has been opened or the item has been reasonably inspected or lightly tried.
We may refuse this voluntary protection where the item has been deliberately damaged, materially altered, misused or subjected to handling substantially beyond reasonable inspection. This does not limit any statutory rights relating to faulty or misdescribed goods.
Order Cancellation Before Dispatch
If your order has not yet been dispatched, contact keviquk@keviq.uk as soon as possible and we will attempt to cancel it.
If the order has already been dispatched, you may use the 14-day cancellation and return process after delivery.
Statutory Rights
Nothing in this policy limits your statutory rights.
For most online purchases in the United Kingdom, customers generally have 14 days after receiving the goods to tell the seller that they wish to cancel, followed by a further 14 days to return the goods. Customers may handle goods as reasonably necessary to inspect them.
Separate statutory rights apply where goods are faulty, not as described or otherwise fail to meet legal requirements.