Returns & Refunds
30-day returns • Hassle-free process • We respond within 24 hours
We want you to be completely happy with your Keviq purchase. If something is not right, please contact us at support@keviq.uk and we will sort it out.
Return Window
You have 30 days from the date of delivery to request a return or refund.
How We Handle Each Situation
The table below shows how we handle each situation:
| Situation | Resolution | Return Required? |
|---|---|---|
| Item not as described | Full refund | No — keep the item |
| Damaged on arrival | Full refund | No — keep the item |
| Wrong item received | Full refund | No — keep the item |
| Never arrived | Full refund or re-ship | No |
| Change of mind | Refund issued after we receive the item | Yes — customer pays return shipping |
How to Request a Refund or Return
To request a refund or return, follow these steps:
- Email us at support@keviq.uk with your order number and a brief description of the issue.
- For damaged or wrong items, please attach one or two clear photos. We will issue your refund — no return needed.
- For change-of-mind returns, our team will confirm your return is approved and provide the return address.
- Ship the item back to us at your own cost. Once we receive it, we will process your refund within 3–5 business days.
How Refunds Are Issued
All refunds are returned to your original payment method (credit/debit card, Apple Pay, Google Pay, or Amazon Pay). Refunds are typically processed within 3–5 business days of approval. Your bank may take a further 2–5 working days to show the funds.
Order Cancellation
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Email support@keviq.uk immediately with your order number. Once dispatched, cancellation is no longer possible, but you may request a refund after delivery under our 30-day policy.
Your Statutory Rights
Your statutory rights remain unaffected. UK customers are protected under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which provide a statutory 14-day right to cancel from the date of delivery. Our 30-day policy gives you additional protection beyond the legal minimum.
Customers in other regions may have additional rights under their local consumer protection laws. These rights are not affected by this policy.
Need Help?
Contact our support team at support@keviq.uk. We aim to respond to all queries within 24 hours, Monday to Friday.