Shipping Policy
Last updated: May 2026 — Digitalifes Ltd trading as Keviq
Free Worldwide Shipping
We offer free shipping on all orders worldwide — no minimum order value, no hidden fees. Whether you are ordering from the UK, Europe, the US, Australia, or anywhere else in the world, shipping is always included.
Order Processing
Once your order is placed and payment is confirmed, we begin processing it. Here is a full breakdown of your delivery timeline:
| Order Processing (Handling) | 1–3 business days |
| Shipping in Transit (Yunexpress) | 7–15 business days |
| Total Estimated Delivery | 8–18 business days from order date |
Orders placed on weekends or public holidays are processed on the next working day. You will receive a dispatch confirmation email with your tracking number once your order has been handed to Yunexpress.
Delivery Timeframes
We ship worldwide using Yunexpress. The table below shows the total estimated delivery time (handling + transit) from the date of your order.
| Destination | Total Estimated Delivery |
|---|---|
| United Kingdom | 8–18 business days |
| Europe | 8–18 business days |
| United States & Canada | 8–18 business days |
| Australia & New Zealand | 8–18 business days |
| Rest of World | 8–18 business days |
Includes 1–3 days handling + 7–15 days transit via Yunexpress. Delays can occasionally occur due to customs clearance or high-demand periods.
Order Tracking
Every order includes a tracking number. Once your order has been dispatched, you will receive your tracking number by email.
You can track your order at any time by:
- Visiting our Track My Order page
- Entering your tracking number directly at 17track.net
Please allow up to 3–5 business days after dispatch for tracking information to become active.
Late or Missing Orders
Order arrived late
If your order arrives outside the estimated delivery window, you may be eligible for a partial refund as compensation for the delay. Please contact us at support@keviq.uk with your order number and we will review your case.
Order never arrived
If your order has not arrived within 30 days of the dispatch date, please contact us. We will investigate with Yunexpress and, if the order is confirmed lost, issue a full refund to your original payment method within 3–5 business days of confirmation.
To report a missing order, email support@keviq.uk with your order number and tracking number.
Customs & Import Duties
Keviq ships internationally and your order may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping.
We recommend checking your local customs regulations before placing an order. Keviq is not responsible for delays caused by customs processing.
Contact Us
If you have any questions about your shipment, please get in touch:
Digitalifes Ltd trading as Keviq
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@keviq.uk
Hours: Monday to Saturday, 9am – 5pm GMT